Course Curriculum

• Customer experience baseline
• Timeline of FinTech
• Successful FinTech Models
• Challenges & Opportunities in Banking
• 1. Opening an account is too slow
• 2. Poor UX making payments harder
• 3. Hiding fees in international exchange rates
• 4. Slow account sharing and payment authorization via Open Banking
• 5. Poor Customer Support
• Moving the customer experience forward
• 58 slides
• 37 Minutes of video
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Technology and Collaboration

CX must improve!

FIS Pace found that 77% of customers feel that their bank's experience is below expectation.

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Your Instructor

Mike Parsons, Chairman of Advisory Board QUALITANCE

Since quitting university after seven weeks, Mike has gone on to achieve remarkable feats. He launched Australia's first internet radio station, lived in Europe and USA, claimed a Guinness Book of Record and sold his Silicon Valley Startup.

So what are you waiting for?

McKinsey recently found that half of US banking customers need extra support to transition to pure digital banking.

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Goals of the Course: Agility in the Digital Age

Discover how to build a product in a complex world.

  • Understand the different challenges for FinTechs and Banks

  • Understand the five key areas to improve customer experience

  • Discover the significant FinTech opportunity

  • To be ready to Learn, Adopt and Celebrate an Agile Mindset. dive into the skills you need most